Frequently Asked Questions
DELIVERY
What Shipping Methods Are Available?
When you order, we deliver straight to you location. The transportation charge will be discussed considering Distance, and delivery means available.
Do You Deliver Immediately?
Yes, as long as your order is confirmed we ship your products straight away.
How Long Will It Take To Get My Package?
This will definitely depend on the distance involved, Weights Involved and Delivery means available. We ensure to deliver as quick as possible.
Can I pay on Receiving the Battery?
Yes, but this will depend on the Battery price,, For products above UGX 500,000 we deliver after successful payment for the whole sum.
PAYMENT
What Payment Methods Are Accepted?
Pay with Mobile Money, Bank or Cash
How does the Online Payment work?
Our payment gateway is safe and secure. We work with Flutter wave ensuring smooth transactions and efficient money management.
How Can I pay Via Mobile Money?
A One time pin (OTP) will be sent to your messages and also on WhatsApp if your number is registered on WhatsApp. Use this to complete your payment, an email will be sent to you and also your payment status will be updated in your Dashboard on our website.
ORDER AND RETURNS
How do I place an Order?
It's simple, Just search for your battery or On the All Products Page(Shop) Select any battery you want, Add it to Cart, View the Cart, Checkout , Order now, Complete Payment . Done!
How Can I Cancel Or Change My Order?
In "my account" section, go to orders and choose to cancel or not to.
Do I need an account to place an order?
Yes, so that we can create for you a dashboard to manage your orders and Warranty
How Do I Track My Order?
Head on to "Track your Order" on the top menu, enter the order number (you can get this from your Orders tab in your dashboard ) and your email(the one you used to make the order) then Click Track.
Can I Return a Product?
Yes, we give you a 1 Day Money Refund. This is very rear since our Experienced Engineers ensure proper installation before use.